Bioscoop Zaal Ervaring Feedback

Cinema Feedback Zones

1. Zaal uitgangen: QR-code display bij elke zaal uitgang 2. Stoelleuning QR: Discrete placement voor during-film feedback 3. Lobby displays: Interactive feedback stations 4. Mobile integration: App-based QR scanning

Technical Experience Metrics

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Audio-Visual Kwaliteit

Screen brightness en contrast levels

Sound clarity en volume balance

3D/IMAX technical performance

Projection stability en focus

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Comfort & Environment

Seat comfort en legroom

Climate control (temperatuur, ventilatie)

Lighting levels during film

Noise control van omliggende zalen

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Facility Cleanliness

Zaal netheid en sticky floors

Restroom maintenance

Concession area hygiene

Overall venue appearance

Operational Excellence

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Real-time Monitoring

Technical issue immediate alerts

Climate adjustment tussen voorstellingen

Cleaning crew dispatch op basis van feedback

Equipment maintenance scheduling

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Customer Experience Enhancement

Preferred seating recommendations

Show time optimization op basis van feedback patterns

Concession offerings adjustment

Accessibility improvements

Multiplex Cinema Results

Pathé Utrecht Leidsche Rijn (6 maanden):

Customer satisfaction: 7.4 → 8.8

Technical complaints: 55% reductie

Repeat visit frequency: +22%

Concession sales: +18% door betere overall experience

Maintenance efficiency: 35% verbetering door early detection

Competitive Advantage

Data-driven facility improvements

Proactive technical maintenance

Enhanced customer loyalty

Premium pricing justification door superior experience