Bibliotheek Service Bezoekers Feedback

Bibliotheek Feedback Plaatsing

1. Inleverbalie: QR-code bij return desk 2. Study areas: QR bij werkplekken en studieruimtes 3. Children's section: Kindvriendelijke QR instructies 4. Information desk: Voor service gerelateerde feedback

Service Evaluation Areas

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Collection & Resources

Book selection en actualiteit

Digital resource availability

Inter-library loan efficiency

Special collections accessibility

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Facilities & Environment

Study space comfort en availability

Noise levels in verschillende zones

Climate control en verlichting

WiFi quality en internet access

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Staff Service

Help desk responsiveness

Professional knowledge van staff

Friendliness en approachability

Program facilitation quality

Library Service Enhancement

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Collection Development

Acquisition decisions op basis van user feedback

Digital vs physical resource balancing

Multi-language collection expansion

Special interest group catering

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Space Optimization

Study area configuration improvements

Quiet zone enforcement

Collaborative space development

Accessibility enhancements

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Program Development

Educational workshop topics

Community event programming

Children's activity scheduling

Senior citizen service development

Public Library Case Study

Bibliotheek Haarlem Centrum (1 jaar implementatie):

User satisfaction: 8.1 → 8.9

Program attendance: +35%

New membership registration: +28%

Digital resource usage: +45%

Community engagement score: significant improvement

Community Impact

Better alignment van services met community needs

Increased utilization van library resources

Enhanced role als community hub

Data-driven advocacy voor budget allocation